Talk to someone who
knows the machine
Every enquiry goes to a specialist, not a general inbox. Machine quotes are answered within one working day; parts quotes usually within the hour during business time; breakdowns immediately, any hour.
24/7 breakdown line
Have ready: machine model, serial number, site location, hour reading and any fault code on the display. A controller answers directly and dispatches from the nearest branch.
Or use the form below and select Breakdown / service call.
How can we help?
Fields marked * are required. Your enquiry goes straight to sales@itrix.co.za and is routed to the right specialist.
Head office & parts hub
- 21 Saxenburg Rd, Blackheath, 7580
Cape Town, South Africa
South Africa - +27 (0) 21 905 1833
- sales@itrix.co.za
- Mon-Fri 07:00-17:00
Sat 08:00-12:00
Breakdown support 24/7/365 - Reg. 2019/442017/07
VAT 4820291763
Parts enquiries
The fastest way to get a parts quote is to WhatsApp a photo of the machine serial plate. Orders approved before 14:00 on stocked lines go out the same day.
- Include the serial number, not just the model
- Tell us if the machine is down, so we can prioritise
- Account customers get live stock visibility
Branch network
Eight locations: Johannesburg (head office), Rustenburg, Middelburg, Kathu, Bloemfontein, Durban, Gqeberha and Cape Town.
See the networkNo enquiry disappears
Acknowledged
You get an automatic confirmation immediately, with a reference for your records.
Routed
Your enquiry goes to the specialist for that machine class, region or discipline.
Contacted
A person calls or e-mails you, within one working day for sales and immediately for breakdowns.
Answered properly
A written quote, specification or diagnosis. Not a brochure and a hope you call back.