24/7 breakdown response
One number, answered by a person, any hour of any day. The controller dispatches from the nearest branch and stays on the job until the machine runs.
Log a breakdown
Service & support
We are judged on uptime, not invoices
Anyone can sell a machine. The measure of a distributor is what happens at 02:00 on a Sunday when a dozer stops 300 km from the nearest town. Our whole service model is built backwards from that moment.
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Avg Gauteng response
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Factory-trained techs
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Contract fleet availability
What we do
Five ways we keep machines working
Scheduled maintenance
Services planned around your shift pattern, not ours, including night and weekend windows so the machine is available when you need it.
See contract optionsOil analysis & monitoring
SANAS-accredited laboratory sampling on engine, hydraulic, transmission and final drive oils, trended over time to catch wear before it becomes a rebuild.
Start a programmeComponent rebuilds
Engines, transmissions, final drives, pumps and cylinders rebuilt to factory specification in our Jet Park workshop, with a written warranty.
Rebuild programmeOperator & technician training
Accredited theory and practical training, delivered at our academy or on your site, on your machines, against measurable outcomes.
Training programmesShanCare telematics
Location, fuel, idle percentage, hours and fault codes on every new machine, visible to you and to our service desk. Often we know before you do.
Ask about ShanCare
Maintenance contracts
Choose how much risk you want to carry
Three levels, all priced per machine hour so the number drops straight into your rate build-up. Every level includes genuine parts, factory-trained labour and full service records.
Level 1
Scheduled Service
We do the servicing, you carry the repairs.
- All scheduled services at correct intervals
- Genuine filters, oils and consumables
- Service reports and machine history file
- Oil sampling at every service
- Priority booking on workshop slots
Level 2 · Most popular
Service & Wear
Servicing plus the predictable wear items.
- Everything in Level 1
- Undercarriage measurement and replacement
- Ground engaging tools and cutting edges
- Hoses, belts and wear components
- Quarterly fleet condition review
Level 3
Full MARC
Fixed rand per hour. We carry the mechanical risk.
- Everything in Levels 1 and 2
- All mechanical repairs and component changes
- Guaranteed availability target with penalties
- Dedicated site technician on qualifying fleets
- Standby machine cover on major failures
Certified rebuilds
Rebuild programme
A second life costs a fraction of a second machine
A properly executed rebuild returns a component to factory specification at roughly 40-60% of the cost of new, and it comes back with a warranty, not a hope.
- Full strip and inspection report before any work is quoted, so you decide with facts.
- Genuine parts only on all internal wear components and every seal.
- Dyno and pressure testing on engines, pumps and transmissions before release.
- Written warranty on all certified rebuilds, on the same terms as a new component.
- Exchange units available on common assemblies so the machine is down for days, not weeks.
Accredited training
Training academy
Book a training assessment
The cheapest productivity you will ever buy
The gap between an average operator and a good one is 10-15% on fuel, considerably more on undercarriage and tyres, and immeasurable on safety. Training closes that gap faster than any machine upgrade.
Operator certification
Dozer, excavator, loader, grader, roller and forklift: theory, practical and assessment.
Productivity coaching
On-site coaching measured against telematics data, before and after.
Technician training
For customers who run their own workshops: systems, diagnostics and procedures.
Daily checks & safety
Pre-start inspection discipline that prevents the failures nobody budgets for.
Machine down
One number. Any hour. A person answers.
Have your machine model, serial number, site location and a description of the fault ready. If a fault code is displayed, tell us the code, as it often lets us dispatch with the right part already loaded.
- Answered 24/7/365
- Dispatch from nearest branch
- Contract customers prioritised
- Escalation to factory engineering if needed
Let us quote your fleet, whatever the brand
Our maintenance contracts are not limited to machines we sold. Send us your fleet list and utilisation, and we will price a support package against it.